Privacy policy

Privacy Policy

Last updated:  July 2024

This Privacy Policy explains how EZCamp PH OutdoorHub (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit ezcampoutdoorhub.com, purchase in-store, or interact with us on our official channels. We process personal data in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and applicable regulations.

Quick summary: We collect only what we need to fulfill your orders, provide support, and improve our services. We never sell your data. You can access, correct, or delete your data by contacting us.

1) Information We Collect

  • Order & Account Data: name, email, phone, billing/shipping address, order details.
  • Payment Data: payment method and status (handled by secure payment partners; we do not store full card numbers).
  • Support & Messages: messages sent via email, website forms, chat, or social channels.
  • Device & Usage Data: IP address, device/browser type, pages visited, and interactions (via cookies, pixels, and analytics).
  • In-store CCTV (if applicable): for safety and loss prevention within store premises.

2) How We Use Your Information (Purposes)

  • Process and deliver orders, provide customer support, and handle returns/warranties.
  • Detect and prevent fraud, disputes, and abuse of our services.
  • Operate, maintain, and improve our website and in-store experience.
  • Send transactional notices (order confirmations, delivery updates). We send marketing only with your consent or where allowed by law, and you can opt out anytime.
  • Comply with legal obligations and regulatory requirements.

3) Lawful Bases for Processing

  • Contract necessity (to fulfill your purchase or requested service).
  • Legitimate interests (security, fraud prevention, service improvement).
  • Consent (marketing subscriptions, certain cookies/analytics).
  • Legal obligation (tax, accounting, regulatory requirements).

4) Cookies, Pixels & Analytics

We use cookies and similar technologies to run our site and measure performance. These may include Google Analytics and the Meta Pixel. You can manage cookies via your browser settings. Some features may not function without essential cookies.

5) Payments & Third-Party Partners

We work with reputable providers to process payments, ship orders, and provide site functionality. These partners act as processors or independent controllers of your data under their own policies:

  • Payments: Xendit, PayMongo, PayPal (we receive confirmation and limited details; full card data stays with the provider).
  • E-commerce platform: Shopify (website hosting and checkout infrastructure).
  • Couriers: Lalamove and other logistics partners for delivery and returns.
  • Analytics & Ads: Google Analytics/Ads, Meta (Facebook/Instagram).
  • Customer communications: Email and chat providers (e.g., Meta Messenger/Facebook Page).

We disclose personal data to third parties only as needed for the purposes above, under appropriate safeguards.

6) Data Sharing & International Transfers

Your data may be processed in countries where our providers operate (e.g., Singapore, U.S., EU). We require safeguards consistent with the Data Privacy Act and, where applicable, standard contractual protections.

7) Data Retention

We keep personal data only as long as necessary for the purposes stated and to comply with legal, tax, and accounting requirements. When no longer needed, data is securely deleted or anonymized.

8) Your Rights

Subject to law, you have the right to:

  • Access your personal data and request a copy.
  • Rectify inaccurate or incomplete data.
  • Delete (erasure) or object to processing where applicable.
  • Withdraw consent for marketing and non-essential cookies at any time.
  • Data portability where technically feasible.

To exercise your rights, contact our Data Protection Officer (details below). We may need to verify your identity before acting on your request.

9) Security

We implement administrative, physical, and technical safeguards to protect personal data, including encrypted connections (HTTPS), access controls, and staff training. No method of transmission or storage is 100% secure, but we strive to use commercially reasonable measures.

10) Children’s Privacy

Our website and services are not intended for children under 13. If you believe a child provided personal data to us, please contact us so we can delete it where required.

11) Links to Other Sites

Our site may contain links to third-party websites. Their privacy practices are governed by their own policies. We encourage you to review them.

12) Updates to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting on this page with the “Last updated” date above. Material changes will be communicated when required by law.

13) How to Contact Us (and Your DPO)

If you have questions, concerns, or requests about your personal data, please contact:

Data Protection Officer (DPO)
EZCamp PH OutdoorHub
Unit 218, 2nd Floor, Annijo Sala Commercial Building,
Manila South Road, Barangay Sala, City of Cabuyao, Laguna 4025, Philippines
Email: support@ezcampoutdoorhub.com
Phone/Hotline: +63 919 081 6183

14) Opt-Outs & Preferences

  • Marketing emails: Use the “unsubscribe” link or email us.
  • Ads & cookies: Adjust browser settings and ad preferences on Google and Meta platforms.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy. Please also review our Terms & Conditions and Refund & Return Policy.